The functions and requirements of call centres are numerous: customer acquisition, complaint handling, order acceptance and market and opinion research.
The companies revert to the call centres and their services more and more because of the performance diversity. The data protection is of vital importance in call centres. Personal data of the company and new collected personal data in telephone conversations have to be protected by the accepted principles of data protection and the Federal Data Protection Act (BDSG) sufficiently. Besides the handling of these data the type of data collection storage is very important. Recording customer talks can also be compliant with data privacy (if certain rules are observed). We will be glad to arrange a personal meeting to assist you with the options and their compliance.
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